Having trouble? Here are some common issues & solutions
- Videos won't play?
Please ensure you are using Chrome to browse our site. Some older version of internet explorers do not support our video platform
- Videos load very slow or lag.
Our videos have large file sizes due to being 4K. Please ensure you have a fairly stong internent connection. If that doesnt work try using a different device, sometimes your device may have a full storage, malware etc that can cause slower internet browsing.
- Can't log into my account?
Please ensure your password is correct. You can see your log in information by checking email confirmation that we sent you upon registering. If you need additonal help please email us directly and our techincal support team will assist you.
- What will be billed on my statment
Your bill will show the the prase GTB*herpreview8882251137 to ensure discretion.
- When I click on a link to a URL it redirects me to a page not found?
This is due to the link expiring or the person taking it down. This is out of our control. We will do our best to constantly update expired or non-exisitng links.
- I did not receive any emails from Her Preview after purchase?
After users purchases a memmbership. An automatic email is sent to the email provided by the user. It states all details about thier account information and transaction. Please allow up to 10 min. Also check your junk/spam email as sometimes your email provider might consider it a spam and redirect thernstead of inbox. Contact us be visiting our contact page for further assistant.